Frequently Asked Questions

What wildlife can I expect to see?
Answer: We have documented the flora and fauna in the reserve. Find the list here. Common sightings include monkeys, sloths, toucans, and numerous bird species.

Do I need to book tours in advance?
Answer: Tours at the reserve do not require advance booking, though we offer a lodging + tours package at a discounted price. For external tours, please contact us in advance for reservations.

Are there guided wildlife tours?
Answer: Yes, we offer guided wildlife tours led by experienced guides. Our tours include the Natural History Hike, Nightwalk Tour, and Natural Medicine.

Can I go on a safari?
Answer: No, we do not offer safari-type activities, but our guided tours provide excellent opportunities to observe wildlife closely and safely.

Can I swim in the river or lake?
Answer: Yes, there is a pristine river running by the property, ideal for swimming and relaxing. Always exercise caution as conditions may vary with weather.

Are there photography opportunities?
Answer: Absolutely! The reserve provides exceptional opportunities for wildlife and nature photography.

Is there equipment available for activities?
Answer: No at the time. It will be available in May 2025.

Are night activities safe?
Answer: Yes, our guided night tours are carefully planned with experienced guides to ensure safety and maximize wildlife viewing.

Is there a spa or wellness center?
Answer: There is no spa, but we can arrange for a massage from a local provider. Please let us know in advance to schedule an appointment.

Is there Wi-Fi available?
Answer: Yes, we offer Starlink internet in your room.

Is there a laundry service?
Answer: No, we do not offer laundry services.

Do you offer half-pension plans?
Answer: Yes, we offer half-pension plans, including meals at a nearby restaurant, Tilapias el Pavon.

Is there a backup battery in the room?
Answer: Available after May 2025.

Are rooms air-conditioned?
Answer: No, rooms are naturally ventilated to promote sustainability and provide a comfortable atmosphere using stand fans.

Is there parking available?
Answer: Yes, complimentary secure parking is available for all guests.

Do rooms have kitchens or kitchenettes?
Answer: Yes, our rooms include fully-equipped kitchens for guest convenience.

Can you accommodate special accessibility requirements?
Answer: Please contact us in advance to discuss any specific accessibility needs, and we will do our best to accommodate your requirements.

What is the check-in and check-out time?
Answer: Check-in is at 2 PM and check-out is at 11 AM.

Is there a minimum age for guests?
Answer: No, but please be aware that you're at your own risk in the wildlife. We have insurance, but encounters with venomous creatures are possible.

What is the lodge's policy on pets?
Answer: Pets are not allowed to avoid disturbance to the environment.

What is the cancellation policy?
Answer: Rooms can be canceled up to 7 days prior to your arrival, after which they are fully charged. If you have a reasonable reason for cancellation (e.g., health-related), we will refund your money.

How can I make a reservation?
Answer: You can make a reservation online or by contacting us directly.

Are credit cards accepted?
Answer: Yes, we accept major credit cards including Visa, MasterCard, and American Express.

Do you offer special rates for extended stays?
Answer: Yes, special discounts are available for stays longer than one week. Please contact us directly for more details.

Is travel insurance recommended?
Answer: Yes, we strongly recommend purchasing travel insurance to cover unforeseen circumstances.

Do you have emergency medical services nearby?
Answer: Yes, the nearest medical clinic is a 20-minute drive away. We also have basic first aid equipment onsite.

Can dietary restrictions be accommodated?
Answer: Yes, please inform us in advance so we can coordinate with our meal providers to meet your dietary needs.